Reports/Reporting
- Why doesn't the "Gross Profit" on my sales page match the "Gross Profit" on my profit and loss statement (P&L)?
- Is there a report I can pull for sales tax by state?
- What's the difference of sourcing mileage and non-sourcing mileage?
- Should I mark my general ledger account/expense category as "Other COGS" or "Other Business Costs"?
- What's the difference between "Shipping Cost" and "Shipping Fees" on the P&L?
- How do I view beginning inventory balance, ending inventory balance, and purchases during the year?
Product Functionality
- Why is the "Sales Detail" so small? Can I make the "Sales Detail" bigger?
- When I try to add the purchase price from my inventory items imported from eBay, it will only let me enter whole number (1, 2, 3) and no change (1.49, 24.99, etc.) to reflect the actual price.
- Why is the current day/current week/current month wrong on my sales analytics?
- Why isn't a data column showing up on my download?
- Why is my Sell Through Rate showing as N/A?
- Can I upload my receipts?
Miscellaneous Inventory Questions
- Pending Inventory Freezes When I Try to Add It
- Can I turn off inventory syncing for a platform?
- I used the set up feature and my inventory is doubled, what do I do?
- I am bundling an existing inventory item with a new inventory item. What is the best way to record that in MRG?
- How and where do I add the value of inventory at the beginning of the calendar year?
- How do I record an item taken out of inventory for personal use/a gift?
Miscellaneous Sales/Refunds Questions
Miscellaneous Expense Questions
- How should I categorize eBay payouts, credit card payments, and other non-expense transactions in my "Expense Detail"?
- How do I categorize payments/deposits that are in the expense detail?
- I use Pirate Ship for all of my shipping which hits my credit card. Should I be bringing that in as an expense?
- I use the cash inventory method, how do I record an inventory expense?
- Can I upload mileage expense?
- I just connected my bank account/credit card, but no data has pulled in. Did I do something wrong?
Imports from Other Platforms/Spreadsheets
Imports from Poshmark and/or Mercari
Troubleshooting
- Error Message: "Internal" when I try to bulk edit
- Why is my data missing?
- During bulk edit, received the error: "Invalid Opening Quote: a quote is found inside a field at line 28"
- When I try to upload the template file, the file is grayed out. How can I upload the file?
- Error: Your financials report couldn't be calculated because some of your data is off / Financials report won't update
- Error: Purchase price, sales price, shipping cost, transaction fees, and sales tax must all be numbers. There is a non-numeric value in row 2.
Imports from eBay
Continuous eBay integration
- Is there a way to 'match inventory' for sales for a specific day? I have a ton of unmatched sales and need to work on smaller chunks.
- Why can't I click the checkbox when reviewing expenses from eBay?
- I just upgraded to Ultimate, but my eBay data isn't pulling. How do I turn on the eBay integration?
- Why are the numbers in the shipping description different from the order numbers?
- I received the message "My Reseller Genie has stopped syncing with your eBay account." What do I do?
- How is data from separate eBay store integrations kept separate?